FAQs

For further inquiries, please contact jayseenails@gmail.com.

ORDERS

When will my order ship?	All orders are planned to ship within 7 days of payment. Depending on the number of orders in front of you and the nature of your order, it may take longer. If you need a rush order, please select an expedited shipping option or add a note during Checkout.
How long will my order take to get to me?	Shipping times vary. Currently, due to COVID-19, shipping in Canada may take anywhere from 3-10 days to deliver after processing. Orders outside of Canada may take 7-14 days. I cannot guarantee shipping times.
Can you make my nails faster please?	Currently, I work using a queue system. So if there are a lot of orders in front of you, it may take longer to finish! If you need a package by a certain date please comment so during checkout.

PRESS ON NAILS

How many nails am I getting?	You can choose to purchase 10 or 18 nails. Some products will not have this option - make sure to read product descriptions thoroughly.
Are these press ons reusable?	Yes! Prepping and removing properly are key to long lasting and reusable nails. Please see HOW TO APPLY for more information.
How do I apply/remove my press ons?	Please see HOW TO APPLY for details and info on how to apply and remove press on nails.
How long will my nails last?	With proper prep, press on nails can last up to two weeks before a touch up is needed. Please see HOW TO APPLY for proper prep tips.
Will the glue damage my nail?	It shouldn't! When removed properly there should be no damage to your natural nail. You can remove any excess glue with a fine grit nail file.
I ordered two sets. Why did I only get one glue?	One glue is more than enough for two sets! If you order 3 sets you will receive 2 glues, and so on.
What are my press ons made of?	All press ons consist of a soft gel nail tip, which is sturdier and higher quality than a plastic tip! That nail then is prepped and painted with quality, high-shine gel polish.

CUSTOM NAILS

How does the custom process work?	You can order custom nails through my custom order form. After submitting, your design will be assessed and you will receive an invoice, and then your dream set will be on its way to you!
Can you recreate a specific picture for me?	Yes! Most custom orders are from people who are looking for a specific set from a picture they have. I can absolutely do that for you! If I cannot recreate the design/colours exactly, I will do my best to create a similar but still cohesive set for you. Please check the return policy for more details on requesting custom designs.
Why should I get a custom order?	Custom orders are the best way to get your perfect set of nails - they can be tailored to your personality and interests, or recreate that one design you just can't get out of your head. Jaysee Nails is a great opportunity for a poppin, head-turning set of nails!
How do you choose how much a custom set costs?	Custom set prices are based on the complexity of the design (number of colors/layers, detailed art, or handmade elements); add ons such as charms or gems; or other features such as chrome, 3D art, glitter, airbrush, etc.

IN PERSON APPOINTMENTS

Where can I book an appointment with you?	You can book an in-person appointment with me by clicking "Book an Appointment" in the main menu. You will be redirected to my calendar and booking site.
What is Gel-X?	Apres Gel-X is a gel extenstion system made entirely of soft gel products. Because of this they are durable and easy to remove, causing less damage than acrylic. Can last 3-5 weeks before a fill/soak off is recommended.
Can you squeeze me in?	I would love to! However, I cannot guarantee space for squeeze in appointments during the week. If I am able to squeeze you in, I include a fee of $15.
When should I book with you?	Please try to book your appointments at least a week beforehand - my slots fill up fast and I can't guarantee squeeze in space.
Where are you located?	I am currently located in Mississauga, Ontario. When you book your appointment you will be emailed with my exact address and further instructions.

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